Terms of service
Terms of Service
Last updated: August 21, 2026
Welcome to Outkind. These Terms of Service (“Terms”) govern your access to and use of the Outkind website, online store, digital products, and related services.
By accessing our website or purchasing a product from Outkind, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. About Outkind
Outkind is an online store that primarily provides digital products delivered electronically.
Store Name: Outkind
Business Address:
8080 Estrella By Pointblue
San Antonio, Makati City
Philippines
Email: outkind@protonmail.com
WhatsApp / Viber: +629626931599
Outkind is responsible for the products and services sold through our website.
2. Digital Products
Unless specifically stated otherwise, all products sold by Outkind are digital products.
Our products may include:
- Digital invitation templates
- Editable templates
- Printable digital files
- Digital wall art
- Interactive digital invitation websites
- Other downloadable or electronically delivered products
No physical product will be shipped unless a product listing specifically states otherwise.
Before completing a purchase, customers should review the product description, images, specifications, included items, editing requirements, and delivery information.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, previews, specifications, prices, and other information are accurate and current.
Product previews and images are intended to provide an accurate representation of the product. However, the appearance of colors, fonts, and other visual elements may vary depending on the customer’s device, screen, software, printer, or other technical factors.
Customers are responsible for reviewing the product description and included features before purchasing.
If a product is materially different from what was advertised, please contact us so we can investigate and provide an appropriate solution.
4. Pricing
All product prices are displayed on the applicable product page before checkout.
The price shown at checkout is the price applicable to the transaction, subject to any applicable taxes, payment-provider charges, or other charges that are clearly disclosed before purchase.
We reserve the right to change product prices, promotions, or product availability at any time.
Price changes will not affect orders that have already been successfully completed, except where required by applicable law.
5. Ordering and Payment
When you place an order, you are making an offer to purchase the selected product.
An order is considered accepted once payment has been successfully processed and the order has been confirmed.
We may cancel or decline an order where reasonably necessary, including in circumstances involving suspected fraud, unauthorized transactions, technical errors, or incorrect pricing.
If we cancel an order after payment has been received, we will provide an appropriate refund.
6. Digital Delivery
Digital products are delivered electronically.
Depending on the product, delivery may include:
- An instant download
- A downloadable PDF
- A template access link
- A Canva template link
- Access to an interactive digital invitation website
- Other digital files or access information described on the product page
Products advertised as instant downloads are generally available after successful payment processing.
For additional information, please review our Shipping & Digital Delivery Policy.
7. Customer Responsibility for Digital Access
Customers are responsible for providing an accurate email address and maintaining access to the email account used for the purchase.
Customers are also responsible for having the necessary:
- Internet connection
- Compatible device
- Software
- Browser
- Third-party account
- Applications or services
required to access or use the purchased product, where applicable.
For example, products identified as requiring Canva may require a Canva account and compatible Canva functionality.
8. Third-Party Services
Some Outkind products may depend on third-party platforms or services.
These may include, but are not limited to, Canva and other platforms identified on the applicable product page.
Third-party services are independent from Outkind and are governed by their own terms, policies, pricing, availability, and technical requirements.
Outkind does not control third-party platforms and cannot guarantee that a third-party service will remain available, unchanged, or compatible indefinitely.
If a third-party platform makes changes that affect a product, we will make reasonable efforts to assist customers where possible.
9. Canva Templates
For products advertised as editable Canva templates, the product listing will indicate that Canva is required where applicable.
The customer receives the rights specified by the applicable Outkind product license, not ownership of Canva or any Canva-related intellectual property.
Customers must comply with Canva’s applicable terms and policies when using Canva.
Outkind is not affiliated with, endorsed by, or sponsored by Canva unless expressly stated otherwise.
10. Interactive Digital Invitation Websites
For interactive digital invitation website products, the product listing will explain the features, functionality, access, and limitations applicable to the specific product.
Customers must use these products only in accordance with the applicable product instructions and license.
Availability of third-party hosting, domains, software, or services may affect certain features.
Where a product includes a limited access period, subscription, hosting period, or other ongoing service, those terms will be disclosed on the relevant product page before purchase.
11. Intellectual Property
Unless otherwise stated, the original content, designs, artwork, graphics, layouts, text, branding, logos, website content, and other materials created or provided by Outkind are owned by or licensed to Outkind.
Purchasing a digital product does not transfer ownership of the underlying intellectual property to the customer.
Unless expressly permitted by the applicable product license, customers may not:
- Resell the original digital product
- Redistribute the original files
- Share template or download links publicly
- Upload purchased files to file-sharing services
- Claim the original design or artwork as their own
- Repackage our products for resale
- Create competing digital products from our original files
- Share purchased files with multiple unrelated users
- Remove copyright or ownership notices where applicable
Additional licensing restrictions may apply to individual products and will be stated on the relevant product page or accompanying instructions.
12. Personal Use and Commercial Use
Unless a product listing or license specifically states otherwise, purchased digital products are provided for the customer’s personal use.
Purchasing a product does not automatically grant commercial resale, redistribution, sublicensing, or trademark rights.
If commercial use is permitted for a particular product, the applicable product listing or license will specify the permitted use.
13. Copyright and Third-Party Intellectual Property
Outkind respects the intellectual property rights of others.
Customers must not use purchased products in a way that infringes another person’s or company’s copyright, trademark, publicity rights, or other intellectual property rights.
Where products contain third-party materials that Outkind is authorized to use, such materials remain subject to their applicable rights and licenses.
Outkind does not claim ownership of third-party trademarks, characters, logos, or other intellectual property unless expressly stated.
14. Refunds and Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy.
Generally, eligible change-of-mind refund requests may be made within 7 days of purchase when the digital product has not been accessed, downloaded, or used.
If a customer receives a wrong, defective, inaccessible, or materially different product, appropriate remedies may be available even where the product has already been accessed or downloaded.
Please review the complete Refund & Cancellation Policy before purchasing.
15. Wrong or Defective Products
If you receive:
- The wrong product
- The wrong template
- An incorrect download
- An incorrect access link
- A corrupted file
- An inaccessible product
- A product materially different from its description
please contact us.
We will make reasonable efforts to correct the problem by providing the correct product, replacement file, corrected link, or another appropriate solution.
If we cannot reasonably resolve the issue, an appropriate refund may be provided in accordance with our Refund & Cancellation Policy.
16. Prohibited Uses
You agree not to use the Outkind website, products, or services for unlawful or unauthorized purposes.
You must not:
- Violate applicable laws or regulations
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Introduce malicious software or code
- Attempt to obtain products without paying for them
- Fraudulently use payment methods
- Redistribute purchased products without authorization
- Circumvent technical access controls
- Abuse customer-support services
- Use our website to engage in fraudulent or deceptive activities
We reserve the right to restrict or terminate access where reasonably necessary to protect our business, customers, website, or intellectual property.
17. Customer Accounts
If our website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their account.
Customers must provide accurate information and should notify us if they believe their account has been compromised.
We may suspend or terminate an account where reasonably necessary due to fraud, abuse, unauthorized activity, or violation of these Terms.
18. Website Content and Availability
We aim to keep our website accurate, secure, and available.
However, we do not guarantee that:
- The website will always be available
- The website will be error-free
- Every feature will always function without interruption
- Third-party services will remain available
- The website will be compatible with every device or browser
Temporary interruptions may occur because of maintenance, technical issues, hosting problems, internet outages, security events, or circumstances beyond our reasonable control.
19. External Links
Our website may contain links to third-party websites, platforms, or services.
These websites are independent from Outkind.
We are not responsible for the content, security, availability, privacy practices, or terms of third-party websites.
Customers should review the relevant third-party policies before using those services.
20. Privacy
Your use of our website may involve the collection and processing of personal information.
Our handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that you have been provided access to our Privacy Policy.
21. Communications
By purchasing from Outkind or contacting us, you may receive transactional communications necessary to process and support your order, including order confirmations, delivery information, access instructions, customer-service communications, and important updates regarding your purchase.
Marketing communications, where applicable, will be handled in accordance with applicable requirements and available opt-out mechanisms.
22. Errors and Corrections
We make reasonable efforts to maintain accurate information on our website.
However, errors may occasionally occur, including typographical errors, pricing errors, product-description errors, or technical errors.
If we identify an error affecting an order that has not yet been fulfilled, we may contact the customer to clarify the situation or provide an appropriate solution.
If an order has already been completed and the issue materially affects the customer’s purchase, we will make reasonable efforts to correct the issue or provide an appropriate remedy.
23. Limitation of Liability
To the extent permitted by applicable law, Outkind will not be responsible for losses arising from circumstances outside our reasonable control, including third-party platform outages, internet interruptions, device incompatibility, software changes, or customer misuse of a product.
Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights or legal protections that cannot lawfully be excluded, restricted, or limited.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of our products.
This provision does not limit any rights you may have under applicable consumer-protection laws.
25. Termination
We may suspend or terminate access to our website or services where reasonably necessary, including in cases involving fraud, abuse, unlawful activity, security threats, or significant violations of these Terms.
Termination will not affect rights or obligations that arose before termination.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, website, business practices, or applicable legal requirements.
The latest version will be published on this page together with the date it was last updated.
Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
27. Applicable Law
These Terms are intended to operate subject to the laws and regulations applicable to Outkind and the customer’s transaction.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections that apply to them under applicable law.
28. Contact Information
If you have questions regarding these Terms, an order, a digital product, intellectual property, refunds, or any other matter concerning Outkind, please contact us:
Outkind
Business Address:
8080 Estrella By Pointblue
San Antonio, Makati City
Philippines
Email: outkind@protonmail.com
WhatsApp / Viber: +629626931599
When contacting us about an order, please include your order number and the email address used for the purchase so that we can locate your transaction and assist you efficiently.
We aim to respond to customer inquiries as soon as reasonably possible.
Outkind
Digital products and downloadable goods.
Business Address: 8080 Estrella By Pointblue, San Antonio, Makati City, Philippines
Email: outkind@protonmail.com
WhatsApp / Viber: +629626931599