Politique de remboursement

Refund, Return & Exchange Policy

Last updated: August 28, 2026

At Outkind, we sell digital products that are delivered electronically. Because digital products cannot be physically returned, our refund, return, and exchange policy is based on whether the digital product has been accessed, downloaded, opened, or used.

We want you to feel confident purchasing from Outkind. If you experience a problem with your order, please contact us and we will make reasonable efforts to resolve the issue fairly and promptly.

1. Digital Products

All products sold through Outkind are digital products unless a product listing explicitly states otherwise.

No physical product will be shipped.

Our digital products may include:

Digital invitation templates
Editable Canva templates
Printable digital files
Digital wall art
Interactive digital invitation websites
Party and event templates
Other downloadable digital products

The applicable product listing will clearly describe what is included with the purchase before checkout.

2. Lifetime Refunds for Unaccessed Products

Outkind accepts refund requests at any time for a digital product that has not been accessed, downloaded, opened, or used.

There is no expiration date for an eligible refund under this section.

If you purchased a product by mistake, changed your mind, or no longer need the product, you may request a refund at any time, provided that the purchased digital product has not been accessed, downloaded, opened, or used.

For purposes of this policy, a product is considered accessed or used when the customer has obtained, opened, downloaded, copied, edited, viewed, or otherwise used the digital product or its access link.

Once a digital product has been accessed, downloaded, opened, or used, a change-of-mind refund will generally not be available because the digital product cannot be physically returned.

This restriction does not limit your rights regarding products that are incorrect, defective, inaccessible, corrupted, or materially different from what was advertised.

3. Incorrect Product or Template

If you receive a product or template that is different from the product you purchased, please contact us.

If we confirm that the wrong product or template was delivered, we will provide the correct product or template at no additional cost.

If providing the correct product does not reasonably resolve the issue, we may provide a full refund.

This remedy may apply even if you have already accessed or downloaded the incorrect product.

4. Defective, Corrupted, or Inaccessible Digital Products

If a purchased digital product is defective, corrupted, inaccessible, or cannot reasonably be used as described on the product listing, please contact us.

We will first attempt to resolve the issue by providing an appropriate solution, which may include:

A replacement file
A corrected file
A new download or access link
A corrected Canva template
Technical assistance
Another reasonable solution appropriate to the issue

If we are unable to reasonably resolve the issue, we will provide an appropriate refund.

5. Product Does Not Match the Description

We make reasonable efforts to ensure that product descriptions, images, previews, specifications, and included files accurately represent the products offered.

If you believe that a product is materially different from what was advertised, please contact us.

We will review the issue and, where appropriate, provide:

A correction
A replacement
A corrected access link
Another reasonable remedy
Or a refund

Minor differences resulting from software, browser settings, fonts, device compatibility, account limitations, or third-party platform changes do not necessarily mean that a product is materially different from its description.

6. Canva Templates

Some Outkind products are editable Canva templates.

Where Canva is required, the product listing will clearly indicate that Canva is required.

If your purchased Canva template:

Does not provide access to the purchased template;
Links to the wrong template;
Is materially different from the advertised template; or
Cannot reasonably be accessed as described;

please contact us.

We will first attempt to provide a corrected template link or another reasonable solution.

If we cannot provide the purchased Canva template as advertised, an appropriate refund may be provided.

Please note that Canva is a third-party platform. Changes to Canva's features, fonts, account limitations, browser behavior, software functionality, or platform availability do not automatically constitute a defective Outkind product.

7. Interactive Digital Invitation Websites

For interactive digital invitation websites, the applicable product listing will describe the features, functionality, access, and services included with the purchase.

If the purchased website cannot be accessed or does not provide a feature materially described on the product listing, please contact us.

We will first attempt to investigate and correct the issue.

If we cannot reasonably correct a material issue with the purchased product, we may provide an appropriate refund.

Third-party platform outages, browser issues, internet connectivity issues, or changes to third-party services may affect functionality and do not automatically constitute a defective Outkind product.

8. Change-of-Mind Refunds

Outkind provides lifetime change-of-mind refund eligibility for digital products that have not been accessed, downloaded, opened, or used.

There is no fixed deadline for requesting an eligible change-of-mind refund.

Once a digital product has been accessed, downloaded, opened, or used, a change-of-mind refund will generally not be available.

This restriction does not apply to products that are:

Incorrect;
Defective;
Corrupted;
Inaccessible;
Not delivered as described; or
Materially different from what was advertised.

9. Returns

Because Outkind products are delivered digitally, physical returns are not required and no physical item needs to be shipped back to Outkind.

For an eligible refund involving an unused digital product, customers do not need to return a physical product.

Where an issue involves an incorrect or defective digital product, Outkind may request reasonable information, such as screenshots or order details, to investigate and resolve the issue.

10. Exchanges and Replacements

Because our products are digital, traditional physical exchanges do not apply.

Where appropriate, Outkind may provide a replacement or corrected digital product instead of a refund, particularly when:

The wrong product was delivered;
A file is corrupted;
A download link is incorrect;
A Canva template link is incorrect; or
A technical issue can reasonably be corrected.

If a replacement or correction cannot reasonably resolve the issue, a refund may be provided where appropriate.

11. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us.

We will review the duplicate transactions and may provide a refund for the duplicate purchase where appropriate.

12. Unauthorized or Fraudulent Transactions

If you believe that a purchase was made without your authorization, please contact us as soon as possible.

We will review the transaction and may work with the applicable payment provider to investigate the transaction.

13. How to Request a Refund

To request a refund or report a problem with an order, contact Outkind using the contact information provided below.

Please include:

Your order number;
The email address used for the purchase;
The name of the product;
The reason for the refund request or description of the issue; and
Any relevant screenshots or other information that may help us investigate the matter.

We may request additional information when reasonably necessary to verify the order and investigate the request.

14. Refund Approval

Refunds are subject to the conditions described in this policy.

For an unused and unaccessed digital product, an eligible change-of-mind refund may be approved at any time.

For incorrect, defective, inaccessible, corrupted, or materially misdescribed products, Outkind will review the circumstances and determine an appropriate remedy, which may include correction, replacement, or refund.

15. Refund Processing

Once a refund has been approved, Outkind will process the refund through PayPal within 31 days of the refund approval.

Where possible, the refund will be issued to the original payment method or PayPal account associated with the purchase.

After Outkind initiates the refund, the time required for the funds to appear in the customer's account may vary depending on PayPal, the customer's bank, card issuer, or other financial institution.

Outkind is not responsible for additional processing or posting delays caused by PayPal, banks, card issuers, or other financial institutions after the refund has been initiated.

16. Payment Disputes and Chargebacks

If you experience an issue with a purchase, we encourage you to contact Outkind before initiating a payment dispute or chargeback where possible.

We will review the matter and make reasonable efforts to resolve legitimate issues in accordance with this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

17. Customer Support

We are committed to providing:

Accurate product descriptions;
Clear product previews;
Reliable digital delivery;
Functional access to purchased products; and
Reasonable customer support.

If something goes wrong with your order, please contact us so that we can review the situation and determine an appropriate solution.

18. Contact Information

For refund requests, order assistance, technical issues, or questions regarding this policy, contact Outkind:

Email: outkind@protonmail.com
WhatsApp / Viber: +629626931599

When contacting us about an order, please include your order number and the email address used for the purchase so that we can locate your transaction and assist you efficiently.

19. Policy Changes

Outkind may update this Refund, Return & Exchange Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Any updated version will be posted on this page with a revised “Last updated” date.